Shipping & Returns Policy
Shipment processing time
All orders are processed within 1-3 business days and are strictly SUBJECT TO AVAILABILITY. Please note that processing days are up to 3 business days, in addition to delivery time. Orders are not shipped or delivered on weekends or bank holidays. Product-specific delivery times are specified on the table below.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Christmas & New Years - 20th Dec 2024 / 6th Jan 2025
We will be closed from 5pm 20/12/24 and reopen 9am 06/01/25 for Christmas & New Years. All orders placed after 12pm on Fri 20th Dec, and queries after this period will be processed upon our return. We hope you have a very Merry Christmas and prosperous New Year!
- All orders received after 12pm on Fri 20th Dec 2024 will be processed and received from 6th Jan 2024
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Paint Orders
Bespoke Orders
All paints are bespoke products and are mixed to order. Once an order has been processed by us, we are unable to make any adjustments or amendments to your order, this includes cancellations.
Please note as paints are bespoke products, they may require a signature on delivery. Paints cannot be left in porches/by garages/by front or back doors etc… If you are unable to accept your delivery, it may be taken to a local collection point.
As we are closed over the weekend, we are unable to process any online paint orders we may receive then until our return on Monday. Therefore those orders will have an expected delivery date from the date of processing (which would be Monday).
Cut Off Time
In order to qualify for Next Working Day Delivery, all orders must be placed by 12pm Mon - Fri.
*Please note we cannot guarantee any delivery times. If your order does not arrive within the estimated time-frame, we cannot be held accountable, nor will we offer any refunds for orders that arrive outside of the delivery time-frame. By accepting our Terms & Conditions during the order process, you are agreeing to these terms.
Delivery delays can occasionally occur. If you experience a severe delivery delay and we have not notified you of the delay, please get in touch with us.
Mixed Orders
Orders containing different paint brands or paints along with other kinds of products will appear as a split shipment, this is because they are shipped from different locations before being dispatched to the final destination. These orders will arrive in separate packages.
We may modify the prices without prior notice, subject to changes in carrier or internal fees.
|
|
Shipping Method | Cost | Estimated Delivery Time |
|---|---|---|---|
| Annie Sloan | Sample Paints Shipping | £3.50 | 2-4 working days |
| Annie Sloan | Standard Shipping (Cut Off Time - 12pm Mon Fri / NI & Remote 5-7 days) (Orders under £90) |
£7.50 | 1-3 working days |
| Annie Sloan | Next Working Day Shipping (Cut Off Time - 12pm Mon Fri / NI & Remote 5-7 days) |
£9.95 | Next working day |
| Annie Sloan | Next Working Day Shipping (Cut Off Time - 12pm Mon Fri / NI & Remote 5-7 days) (Orders over £90) |
FREE | Next working day |
| Designers Guild Paints |
Sample Paints Shipping (Cut Off Time - 12pm Mon Fri / NI & Remote 5-7 days) |
FREE | 2-3 working days |
| Designers Guild Paints |
Standard Shipping (Cut Off Time - 12pm Mon Fri / NI & Remote 5-7 days) |
FREE | 2-3 working days |
| Farrow & Ball Paints | Sample Paints Shipping | £3.50 | 2-4 working days |
| Farrow & Ball Paints | Standard Shipping (Cut Off Time - 12pm Mon Fri / NI & Remote 5-7 days) (Orders under £90) |
£7.50 | 1-3 working days |
| Farrow & Ball Paints | Next Working Day Shipping (Cut Off Time - 12pm Mon Fri / GB Mainland Only / NI & Remote 5-7 days) (Orders over £90) |
FREE | Next working day |
| Fenwick & Tilbrook Paints | Sample Paints Shipping | £3.50 | 2-4 working days |
| Fenwick & Tilbrook Paints | Next Working Day Shipping (Cut Off Time - 12pm Mon Fri / GB Mainland Only / NI & Remote 5-7 days) |
£9.95 | Next working day |
| Fenwick & Tilbrook Paints | Next Working Day Shipping (Cut Off Time - 12pm Mon Fri / GB Mainland Only / NI & Remote 5-7 days) (Orders over £90) |
FREE | Next working day |
| Graham & Brown | Sample Shipping | £4.50 | 2-4 working days |
| Graham & Brown | Next Working Day Shipping (Cut Off Time - 12pm Mon Fri / GB Mainland Only / NI & Remote 5-7 days) |
£9.95 | Next working day |
| Graham & Brown | Next Working Day Shipping (Cut Off Time - 12pm Mon Fri / GB Mainland Only / NI & Remote 5-7 days) (Orders over £90) |
FREE | Next working day |
| Mylands Paints | Sample Paints Shipping | £3.50 | 2-4 working days |
| Mylands Paints | Standard Shipping (Cut Off Time - 12pm Mon Fri / GB Mainland Only / NI & Remote 5-7 days) (Orders under £90) |
£7.50 | Next working day |
| Mylands Paints | Next Working Day Shipping (Cut Off Time - 12pm Mon Fri / GB Mainland Only / NI & Remote 5-7 days) |
£9.95 | Next working day |
| Mylands Paints | Next Working Day Shipping (Cut Off Time - 12pm Mon Fri / GB Mainland Only / NI & Remote 5-7 days) (Orders over £90) |
FREE | Next working day |
| Sanderson, Zoffany and Morris & Co Paints | Sample Paints Shipping (Cut Off Time - 12pm Mon Fri / GB Mainland Only / NI & Remote 5-7 days) |
FREE | 2-4 working days |
| Sanderson, Zoffany and Morris & Co Paints | Standard Shipping (Cut Off Time - 12pm Mon Fri / GB Mainland Only / NI & Remote 5-7 days) |
FREE |
2-3 Working Days |
| Sanderson, Zoffany and Morris & Co Paints | Next Working Day Shipping (Cut Off Time - 12pm Mon Fri / GB Mainland Only / NI & Remote 5-7 days) |
£9.95 / FREE (Orders over £90) |
Next working day |
| Northern Ireland & Scottish Highlands / Remote | Sample Shipping | £8.50 | 5-7 working days |
| Northern Ireland & Scottish Highlands / Remote | Standard Shipping | £35.00 | 5-7 working days |
| Paint Charts | Standard Shipping | £2.50 (quantity 0-4) - £5.00 (quantity 4+) | 1-2 working days |
Split Shipment Costs
Shipping charges are calculated per brand, therefore if your order contains more than one brand, the delivery charges will be multiplied by the number of brands.
Northern Ireland & Scottish Highlands Shipping
If you are located in a remote area, shipping to you may have an increased charge or may not be possible. We will contact you to offer a full refund or to arrange payment for the increased charge.
Click & Collect
Click & Collect is available on from our Watford Head Office. After you have placed an order you will receive an email within 24 working hours advising you of a pickup time.
Orders placed before 2pm Mon – Fri will be ready for collection next working day, dependent on stock levels.
Damages
luxurypaints.co.uk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping
We currently only ship within the U.K & Isle of Man.
Refunds & Returns Policy
As we do our best to guarantee that our items leave in the best possible conditions, we do not accept returns nor do we issue refunds on any order as we’re not responsible for the conditions that the product arrives in. We cannot accept returns on any paints. If you need support with your order, we recommend that you contact us via our contact page.
Paints are considered bespoke products as they are mixed to order, we are therefore unable to accept any exchanges, returns nor do we issue refunds on paint orders.