Privacy Policy
1. Introduction
This is our privacy policy. It tells you how we collect and process data received from you on our site. If you have any comments on this privacy policy, please email them to support@luxurypaints.co.uk.
2. Who We Are
Here are the details that the Data Protection Act 1998 says we have to give you as a ‘data controller’: Our site address is Unit 23, Orbital 25, Dwight Road, Watford, Herts, WD18 9DA Our company name is Distinctive Makers Limited Our registered address is Leslie Woolfson & Co. Churchill House, 137 Brent Street, London, England, NW4 4DJ Our nominated representative is Steven Goode
3. What we may collect
We may collect and process the following data about you: Information you put into forms or surveys on our site at any time A record of any correspondence between us Details of transactions you carry out through our site Details of your visits to our site and the resources you use Information about your computer (e.g. your IP address, browser, operating system, etc.) for system administration and to report aggregate information to our advertisers
4. Cookies
We use cookies to distinguish users and improve our site, by allowing us to chat to you online, improve your experience across the website, including some for tracking you across other platforms. By using our site you agree to allow us to do this. We only ever use cookies for sound reasons, and you can block these at any time, but this may affect your experience on the website.
Cookies are small files saved to a user's computer hard drive that track, save and store information about the user's interactions and usage of a website. This allows the website, through its server to provide the users with a tailored experience within this website.
This website uses tracking software to monitor its visitors to better understand how they use it. We use several cookies provided by Google (you can read Google’s privacy policy at the following link : https://policies.google.com/privacy). The website will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. Cookies are used for shopping cart fulfilment and abandoned cart engagement.
The Cookies we use
Cookie: Google Dynamic Remakreting
To help advtertise products that you are interested in.
(https://support.google.com/google-ads/answer/3124536?hl=en-GB)
Cookie: Tawk
Allows us to chat to you on the website (live chat), if you need assistance.
(https://www.tawk.to/)
Cookie: TrustPilot
Displays a counter on the website that shows how many kind folks have left feedback for us.
(https://uk.trustpilot.com/)
Cookie: Google Tag Manager
Helps us display other plugins listed here.
https://developers.google.com/tag-platform/tag-manager
Cookie: Facebook Connect
Connects the website with Facebook.
https://developers.facebook.com/blog/post/2008/05/09/announcing-facebook-connect/
Cookie: Google Analytics
An essential cookie that allows us to see how many visitors we get and what pages they are interested in.
https://support.google.com/analytics/answer/12159447?hl=en
Cookie: Pitnerest Conversion Tracker
Helps us see if we have attracted visitors from our efforts on Pinterest.
https://help.pinterest.com/en-gb/business/article/track-conversions-with-pinterest-tag
5. How we use what we collect
We use information about you to: Present site content effectively to you Provide information, products and services that you request, or (with your consent) which we think may interest you Carry out our contracts with you Allow you to use our interactive services if you want to tell you our charges Tell you about other goods and services that might interest you. We will also let other people do this, and we (or they) may contact you. If you are already our customer, we will only contact you electronically about things similar to what was previously sold to you. If you are a new customer, you will only be contacted if you agree to it. If you don’t want to be contacted for marketing purposes, please tick the relevant box that you will find on screen. Please note: We don’t identify individuals to our advertisers, but we do give them aggregate information to help them reach their target audience, and we may use the information we have collected to display advertisements to that audience.
6. Where we store your data
We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA to fulfil your order and deal with payment. By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure. Payment will be encrypted. If we give you a password, you must keep it confidential. Please don’t share it. Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our efforts.
7. Disclosing your information
We are allowed to disclose your information in the following cases: If we want to sell our business or our company, we can disclose it to the potential buyer We can disclose it to other businesses in our group We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights We can exchange information with others to protect against fraud or credit risks.
8. Your rights
You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at 23 Orbital, 25 Dwight Road, Watford – WD18 9DA or via email, at support@luxurypaints.co.uk. The Data Protection Act 1998 gives you the right to see the information we hold about you. We can charge you a fee (currently £10) for this service.
9. Links to other sites
Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site.
10. Changes
If we change our Privacy Policy, we will post the changes on this page. If we decide to, we may also email you.
11. Dispute Resolution
11.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Agreement or any breach of it.
11.2 If any such dispute cannot be settled amicably through ordinary negotiations between the Parties, or either or both is or are unwilling to engage in this process, either Party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.
11.3 If the Parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed, any party may within 14 days of the date of knowledge of either event apply to LawBite to appoint a mediator under the LawBite Mediation Procedure.
11.4 Within 14 days of the appointment of the mediator (either by mutual agreement of the Parties or by LawBite in accordance with their mediation procedure), the Parties will meet with the mediator to agree on the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator.
11.5 All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the Parties in any further proceedings.
11.6 If the Parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both Parties, shall be final and binding on them.
11.7 If the Parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the Parties) of the mediator being appointed, or if either Party withdraws from the mediation procedure, then either Party may exercise any right to seek a remedy through arbitration by an arbitrator to be appointed by LawBite under the Rules of the LawBite Arbitration Scheme.
11.8 Any dispute shall not affect the Parties’ ongoing obligations under the Agreement.
12. Klarna payments
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.